For Businesses.

Companies face real challenges when undertaking debt recovery. Most don’t have the time, skillsets or processes to ensure smooth, positive results. We provide a holistic approach that overcomes these hurdles for enhanced financial outcomes, brand protection and regulatory risk mitigation, all with a commitment to socially responsible processes.

SME

Corporate

Our service.

By buying your company’s bad debt for an agreed percentage, your business gains financial certainty and immediate payment. We integrate seamlessly into your processes and can take a long-term view to recover that debt. It’s fairer for customers struggling to repay debt and means you’ve chosen a partner dedicated to protecting your brand’s reputation while making bad debt good.

Four steps
to faster, fairer
debt recovery.

Transforming the way bad debt’s handled starts with how we engage with your business. A simple process that identifies all the key information enabling us to deliver the best value realisation.

1

Explore

Simply fill out this form to set up a no-obligation 10-minute exploration call with our team. We’ll identify ways we can support you including customer rehabilitation, risk management and financial realisation. Whether selling bad debt is an existing practice or you’ve never sold before, we seamlessly fit in with your credit processes to ensure positive transformation of your systems and at-risk customers.
2

Assess

By now we’ll have developed a deeper understanding of what’s important to your business, the nature of your credit processes and the scope of the debt sale opportunity. Subsequently, we’ll share our purchase eligibility criteria and key financial terms. We’ll then explain how we’ll integrate seamlessly into your systems and processes.
3

Secure

With our financial proposal agreed, we’ll share our standard terms and conditions for approval. Concurrently, our onboarding team will help you gather the required information. We have resources on hand to help if needed. Finally, files are assigned, customers are notified, and you receive immediate payment.
4

Expand

With financial certainty and brand protection assured, you can focus on other aspects of your business. DebtManagers will always treat your customers with empathy, respect and trust, allowing you to better achieve your objectives and join us as we create a fairer financial world.

Our customers matter to us

What is NPS

NPS is an internationally recognised way to measure our customer’s experience as we journey them through a financial rehabilitation path. Customers are given chances to offer us feedback at multiple stages and this is distilled into policies and procedures that are friendly, effective and, most of all, fair.

Our results

What customers say

Sarah A. 23-03-2023

“He was very pleasant to deal with. He explained things so I understand them fully.”

Ashoka P. 24-03-2023

The gentleman who visited me was professional, courteous and turned out to be completely trustworthy. I have to say that I was initially surprised at my assessment of this person, as debt collectors (mainly as a result of the work they have to do) do not enjoy the best of reputations, but my first assessment was justified by my subsequent interactions with this person.”

Laura P. 24-03-2023

“Sympathetic to your situation and understanding, makes you want to pay your debt”

Phil W. 10-03-2023

“Tai was excellent. Wasnt home when he called in. Wife said he was very polite and never felt any intimidation what so ever. Rang him soon as I got home, he even apologized for any concerns, we arranged a payment plan…glad he actually got hold of me. Cheers Phil“

Gordon C. 4-03-2023

“I was very surprised at how civil the chap I spoke with was, not only civil but allso friendly and understanding”

Tuaine N. 10-03-2023

“Cause they work around what you can afford, and once deal is done, they don’t bug you again unless you have missed payments, so in order to keep them away is pay the agreed payments. They are awesome”

Some questions that we asked

I was treated fairly and provided a simple way to repay my debt

Paying back debt to DebtManagers has had a positive effect on my mental health

Holistically, better all around.

DebtManagers are the partner that enables companies to overcome all debt recovery challenges. It’s a total solution that replaces the frustrations of managing debt with reliability, expertise and regulatory assurance.

Better for customers

We rehabilitate those owing money so they’re brought back into the economy and back to your brand. An approach creating a fairer financial world for companies and customers.

Better for your brand

We ensure we meet and in many cases exceed CCCFA regulations. So companies can rest easy knowing we conscientiously work within regulatory guidelines and legal frame works.

Better day-to-day

We integrate seamlessly with your team’s processes by providing expertise and the latest technology. Integration that frees up staff to concentrate on other parts of your business.

Better financially

We deliver financial certainty for businesses because we buy a company’s bad debt in full. It delivers immediate cash realisation and our competitive pricing is based on market factors.

Questions?

For a quick understanding of how we help companies better recover debt, please take time to scroll through our list of frequently asked questions.

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What’s the advantage of selling our debt?

Purchasing your debt allows DebtManagers to better invest time and money into rehabilitating your customers. It’s unlikely you have the time, processes and patience to endure a lengthy journey with difficult customers like we will. If brand protection and customer rehabilitation are essential to your business, we’ll invest in your brand and customers by working with a network of financial mentors and budgeters to transform vulnerable customers into customers that return to your business. Additionally, if you’re looking for immediate financial realisation to support your company growth, we provide the certainty of value upfront and peace of mind by clearing your unrecoverable debts. Some organisations are constrained by a lack of staff and appreciate the opportunity to reassign their workforce to more valuable activities.

Will we lose control of our customers? What protections do we have around brand?

When talking to your customers, we keep in mind your brand guidelines and strictly adhere to the CCCFA, Fair Trading Act, Privacy Act 2020 and other industry guidelines and regulations. Our compliance team scrutinises customer interactions, and we’re regularly audited by third parties. To ensure you’re comfortable with our partnership we offer you some buy back mechanisms, at any point, ensuring you stay in control. Household Kiwi brands have sold their non-performing debts to DebtManagers for nearly 30 years, and we thrive on continually improving our approach. If we didn’t protect your brand and customers, we wouldn’t have a business.

What is debt sale versus contingent debt collection?

Contingent debt collection means that an external debt collection agency works the file on your behalf and you are only paid when the money is collected. Typically contingent collectors charge your customers an additional fee on top of the money they owe. This makes paying the debt off more difficult for your customers as they also have to pay the collection fee. You also have limited visibility and predictability of the potential return or timing of cash returns. With debt sale, you assign the ownership of the debt in return for an immediate one-off payment. DebtManagers can buy debt before or after contingent debt collectors have worked your debt, we will fit in with what you consider is best for your businesses. A sale of debt to DebtManagers allows a long term rehabilitation of your customer and an immediate cash realisation on sale.

Why don’t you do contingent debt collection?

We think it is essential to have a long term view when looking after vulnerable customers, your company’s key asset. We care about people and give them the chance to regain control of their finances. Charging additional fees to the customer as contingent debt collectors are typically compensated doesn’t work with our mission of creating a fairer financial world. It puts your customers at a disadvantage of getting back on track financially, putting more hurdles in front of them. It also creates a conflict of interest between our debt purchasing practices.

How much is the debt worth?

This varies significantly by the type and age of your debt, location of customers, debt size, frequency of prior payment and internal credit processes. Our clients typically sell debt 60 to 365 days from the last payment date and up to 4 – 5 years on rare occasions. When you decide to sell, we will transparently share our financial eligibility criteria and work with you to optimise your value realisation.

We’ve never sold debt before, what is the process to complete? How long will it take?

It’s simple, we will move as fast as you can. After a short consultation to understand your debt, customers, and internal credit processes, we’ll be able to provide you with a price and key terms and conditions as soon as you confirm your readiness to sell. A typical sales process follows four simple steps explained here.

What do you collect on the debt after we have sold them?

A number of factors influence the collection outcome, and our recovery could range from 0 to 100%. Our recoveries also need to factor in the significant costs and investment in rehabilitating your customers. DebtManagers never charges default, dishonour, collection costs or management fees on the customer’s account. Unlike so many organisations, we never add excessive interest and only charge a low rate if agreed with the seller at the point of sale. This is part of our commitment to customer rehabilitation, which aims to help them escape debt rather than make it harder.

How can we help?

Like a little more detail about our services or have a specific question? Please fill in the online form and one of our team members will be in touch within 2 business days.

Please choose one of the following options:

Pay or discuss a debt you owe
Hours: Monday – Friday 7:00am – 8:00pm
Phone: 0800 683 738
Email: hello@debtmanagers.co.nz

Postal address
DebtManagers
Private Bag 92027
Victoria Street West
Auckland 1142
New Zealand