DebtManagers - For Customers

For Customers

Everyone needs a little help managing their debt at some point. If you've heard from us, you don't need to worry, we are here to help you get back on track.

Bad debt made good

No one wants the stress of unpaid debts following them around. If you owe money for a TV, an overdue electricity bill, phone bill, cash loan, or whatever it may be, we promise you a sympathetic ear and the right guidance to help you pay back the money.

You may think what you can afford is too little. That we’ll take too much too quickly. But that’s not how we operate. We’ll find an amount that's fair and that you can afford so you can pay back what you owe without more stress.

Deal with your difficult debt in five easy steps

We put our customers first and we don't charge excessive interest or fees. Here's how working with us to manage your debt works:

01
We’re assigned your debt

The company you originally owed money to assigns the debt to us. We contact you so you can either pay it in full or discuss a fair repayment plan.

02
We listen

We treat you fairly. We check in to see if everything is okay and take the time to understand your situation.

03
We set goals

Together we work out a repayment plan you can manage. We can also refer you to a local financial mentor or you can find one here on our website.

04
We adapt

If your situation changes and there are reasons you can't pay or you're facing financial difficulty, we can change your payment level.

05
You succeed

When your debt is paid off, we update your credit file so other companies can see you have paid it back. A better credit report means you may have more financial freedom.

Manage your debt your way

Manage your account online

Use our self-service portal to see your account and set up and manage your payments.

Give us a call

Need to discuss your situation, repayment amounts, or anything else? Give one of our phone team a call on 0800 683 738.

Call us

Send us an email

If you have received something from us and want to know more, fill out our online form or email us at hello@debtmanagers.co.nz and one the team will get back to you as soon as possible.

Having a hard time making it all work?

If you're struggling with your finances and aren't sure how to find the light at the end of the tunnel, you have options and we are here to help.

If you need some breathing space or to change your repayment amount, you can talk to us and we'll help you out. If you need help with your finances, budgeting, or other financial issues, we can refer you to a financial mentor.

Talk to us

Find a financial mentor

We work closely with expert financial mentors, people from your local community who are on your side and can help you manage your money and guide you out of debt. It’s free and helps tens of thousands of ordinary Kiwis deal with day-to-day budgeting.

Use our guide below to find a financial mentoring organisation near you, or you can contact our partners.

Find a mentor with MoneyTalks Get a plan with DebtFix

Search for a financial mentor

Hear about the benefits of working with us from real people

"When I had debt I felt like a whole bunch of weight was on my shoulders. If DebtManagers come to your door please answer the door, be nice because they are very nice people and they will work with you in the way you want to be worked with."

Nina

"We now have a plan in place so I can manage my debt and get it paid. I feel relief, I feel positive about the future for myself and my children. I love my children so much, I'm so proud of my children I just want to be the best mum I can be without having the pressure of bills I haven't paid."

Shana

"It was a bit of a shock but also a relief as well because we now can put something in place and sort this out. It's mainly just the peace of mind that's the best thing. I'm glad he turned up at my driveway, he was easy to talk to, and it was great that we can put a plan in place to pay the debt."

Mark

Got more questions about working with us?

FAQs

Why do I owe Debt Managers money?

You owe money to another company who have assigned it to DebtManagers because it hasn't been paid back in full. We work with people who have bad debt to help them pay it off with fair repayment plans, get their credit score sorted, and get them back on their feet.

How do I pay the debt back?

Paying your debt is easy. If you've received a letter or email from us you can log in to our portal to manage your account and set a repayment plan that suits you. You can also set up a plan using our payment form. Or, if you have the money, you can pay in full.

What if I don't think I owe this money?

If you don't think you owe the money for any reason, you can speak with us right away. Contact us and we'll get onto it.

What if I don't think I can afford to pay it back?

We get it, sometimes things can be hard. That's why we don't add fees or excessive interest to the debts we have and we don't have a minimum repayment amount. We are here to work with you, so if you're worried about how to afford your repayments, get in touch with us to talk about it. We can work out an arrangement that suits your needs.